Service Desk

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You can raise a Customer Care request from the options provided below. \nIf you need to speak to one of our agents, don't hesitate to call us Toll-Free at 1-877-626-2022. \nOur Customer Care Call Centre is open: Mondays to Fridays 9am-8pm ET","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"24","name":"Technical Support","descriptionHtml":"To help us provide you with a great support experience please fill out as much information as possible.","callToAction":"Technical Support","introHtml":"Need technical support? Select this to request technical assistance.","icon":10746,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10746","groups":[7],"key":""},{"id":"29","name":"Suggest a new feature","descriptionHtml":"We welcome your suggestions on how to improve our products! 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Select this option and we'll help you out.","icon":10740,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10740","groups":[7],"key":""},{"id":"8","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10765,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10765","groups":[],"key":""},{"id":"25","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10757,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10757","groups":[7],"key":""},{"id":"28","name":"Report a bug","descriptionHtml":"Sorry it has come to this. To help us provide you with a great support experience please include as much information as possible.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10750,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10750","groups":[7],"key":""},{"id":"26","name":"Product Trial questions","descriptionHtml":"Trying out our product and want more information? To help us provide you with a great support experience please provide as much information as possible.","callToAction":"Product Trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10765,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10765","groups":[7],"key":""},{"id":"9","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10746,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10746","groups":[],"key":""},{"id":"10","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10748,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10748","groups":[],"key":""},{"id":"11","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10780,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10780","groups":[],"key":""},{"id":"12","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10778,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10778","groups":[],"key":""},{"id":"13","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10768,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10768","groups":[],"key":""},{"id":"14","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10773,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10773","groups":[],"key":""},{"id":"15","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10744,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10744","groups":[],"key":""},{"id":"16","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10751,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10751","groups":[],"key":""},{"id":"17","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10753,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10753","groups":[],"key":""},{"id":"18","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10749,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10749","groups":[],"key":""},{"id":"19","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"If you'd like to request a desk phone, get one here.","icon":10740,"iconUrl":"https://newton-ca.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10740","groups":[],"key":""},{"id":"20","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? 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