Jira Service Management

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You can raise a Customer Care request from the options provided below.\nIf you need to speak to one of our agents, don't hesitate to call us Toll-Free at 1-877-626-2022.\nOur Customer Care Call Centre is open: Mondays to Fridays 9am-8pm ET","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"25","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10757,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10757","groups":[7],"key":""},{"id":"27","name":"Other questions","descriptionHtml":"To help us provide you with a great support experience please fill out as much information as possible.","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10740,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[7],"key":""},{"id":"26","name":"Product Trial questions","descriptionHtml":"Trying out our product and want more information? To help us provide you with a great support experience please provide as much information as possible.","callToAction":"Product Trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10765,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10765","groups":[7],"key":""},{"id":"28","name":"Report a bug","descriptionHtml":"Sorry it has come to this. To help us provide you with a great support experience please include as much information as possible.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10750,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10750","groups":[7],"key":""},{"id":"29","name":"Suggest a new feature","descriptionHtml":"We welcome your suggestions on how to improve our products! Please include detailed descriptions and screenshots if possible.","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10785,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10785","groups":[7],"key":""},{"id":"24","name":"Technical Support","descriptionHtml":"To help us provide you with a great support experience please fill out as much information as possible.","callToAction":"Technical Support","introHtml":"Need technical support? Select this to request technical assistance.","icon":10746,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[7],"key":""},{"id":"15","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10744,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[],"key":""},{"id":"9","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10746,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[],"key":""},{"id":"10","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10748,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10748","groups":[],"key":""},{"id":"8","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10765,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10765","groups":[],"key":""},{"id":"20","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? 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Let us know.","icon":10780,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10780","groups":[],"key":""},{"id":"23","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10777,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10777","groups":[],"key":""},{"id":"22","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10784,"iconUrl":"https://newton-ca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10784","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[29,28,27,24,26,25],"2":[8,11,13,15,19,21],"3":[8,15,17,18,20],"4":[9,10,11,12,13,14],"5":[16,21,22],"6":[17,21,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d3450b2b-791c-3fc2-b286-a44f4b5f2722","appLinkName":"System Confluence","appLinkUrl":"https://newton-ca.atlassian.net/wiki","spaceKey":"CC","spaceName":"Newton Customer Support","spaceUrl":"https://newton-ca.atlassian.net/wiki/spaces/CC","isServer":false},"labels":[],"projectKey":"CC","serviceDeskId":2,"kbLinkDomainURLs":["https://newton-ca.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":210468885,"title":"Upload Documents","url":"https://newton-ca.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/210468885","space":{"key":"CC","name":"Newton Customer Support","id":44367874},"serviceDeskIds":[2],"appLinkId":"d3450b2b-791c-3fc2-b286-a44f4b5f2722","idInString":"210468885","projects":[{"projectId":10405,"serviceDeskId":2,"portalId":2}]}}