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FAQ - EZ Account

FAQ - EZ Account

Dec 18, 2019

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With our secure online banking portal, clients can access their various accounts from every major financial institution on any device. Lender-accepted down payment confirmation is just a few clicks away with EZ Account Access.

 

Benefits

  • It’s Convenient! Clients can access multiple F.I.’s and accounts using only one link on any device.

  • It’s secure! EZ Account Access uses the best in class technology of the leading financial data gateway provider in Canada (Flinks.io).

  • It’s built right into the Velocity Client Portal and integrated in the document collection process.

  • It minimizes the risk of losing a mortgage to a client’s bank branch when they go in to obtain account activity statements

 

Client Language / Messaging

  • Get final approval faster! Down payment confirmation is the most challenging lender condition to meet. EZ Account Access is designed to make it faster and easier for you to share your key account information.

  • Be in control!  You choose which financial institutions and account statements to share through one secure link.

  • Don’t waste time lining up at the bank or going through mail to get statements!

  • Take security precautions! Send your most private documents over the most secure means of transmission.

 

FAQ

How do I explain EZ Account Access to my clients?

EZ Account Access allows them to securely gather account balances and activity statements for their mortgage applications faster and easier than ever before. It’s organized, secure and can be used on any device including their mobile phone.

 

Do I, as the broker, get to choose which statements to send to the lender?

Of course! You can select up to 3 statements from your client’s account to match with a condition.

 

How does a client connect to EZ Account Access?

There are 3 ways to connect (See Step by Step Instructions below).

  1. Through the Client Portal

  2. Through Email

  3. Directly in Velocity

 

What’s the difference between connecting to EZ Account Access through the Client Portal and through email?

When you send a request for EZ Account Access through the Client Portal your client can select which of their accounts to match up with each Condition.

Whereas when you send it over email clients can still select which accounts to share statements from, but they can’t match an account with a Condition. 

 

It is secure?

Yes! It uses the same security system as online banking.

 

How do I purchase Transactions for EZ Account Access?

To purchase transactions, go to the Settings Page > Purchased Products > Add more transactions.

It will launch you to the login screen. Click the EZ Account Access button at the top of the screen.

Select the package you would like to purchase and click through to process your transaction.

Return to your Settings Page and click Update to add the newly purchased transactions.

 

Please take note:

  • Transactions expire 1 year after the purchase date

  • Each Bank login per person counts as a transaction.

  • Access remains open to the account for 30 days.

  • Different borrowers and different banks are different transactions.

  • Transactions are individualised, assistants can’t access their brokers transactions. They must login as the broker to access them.